Marketing Email Consent Policy
By making a purchase from Cyan Sun Records, you agree to receive marketing communications from us. This includes, but is not limited to, promotional emails, product updates, special offers, and other marketing content that may be of interest to you.
You can opt out of these communications at any time by clicking the unsubscribe link found in the footer of each marketing email or by contacting us directly.
Please note that transactional emails, such as order confirmations and shipping notifications, are not part of our marketing communications and will still be sent to you as necessary to complete your order.
Cancellations, Refunds, & Address Changes
If you need to cancel/refund your order, or change the shipping address on your order, please contact us as soon as possible. Once an order is processed and shipped, we are unable to make changes or cancel the shipment.
If a package is sent to the wrong address due to customer error while completing the checkout process, refunds or replacements will not be issued.
Mockups
Cyan Sun Records utilizes digital mockups as means of displaying what purchased items will potentially look like. While we try to make mockups as accurate to the final product as possible, digital mockups are not guarenteed to be fully reflective of the final product. This can includes the color of a product, the packaging, any extra items (such as hype stickers), and many other aspects of a product.
Damaged or Defective Items
If you recieved a damaged of defective item, please contact us as soon as possible and we will discuss options for a replacement or a refund. Damage or defects that are the fault of either Cyan Sun Records or 3rd party postal services are eligible for replacement or refund, damage caused by the customer will not be replaced or refunded. All issues with a product must be addressed within 30 days after delivery.
International Shipping
We currently offer international shipping to select countries. International shipping rates and delivery times vary based on the destination and shipping method. Please be aware that customs fees, taxes, and import duties may apply to international orders and are the responsibility of the customer.